FAQs

How can I contact AiméeVogue

 

Do you ship Worldwide

Yes, AiméeVogue is proud to offer worldwide shipping! We believe that luxury fashion should be accessible to everyone, no matter where they are located. Whether you're in Paris or across the globe, we ensure that your orders are delivered with care and efficiency.

Shipping Information:

• Free Shipping: Worldwide 
• International Shipping: We offer international shipping to most countries.
• Processing Time: Orders are typically processed within 1-2 business days. Delivery times will vary depending on your destination.
• Tracking: Once your order has shipped, you will receive a tracking number so you can follow your package every step of the way.

 

• How to Order:

Simply browse our website and select the items you'd like to purchase. At checkout, you can enter your shipping details, and we'll take care of the rest, ensuring a smooth and secure delivery to your door.

If you have any questions regarding shipping or need assistance with an international order, feel free to reach out to our customer service team at shopaimeevogue@gmail.com

  

Can I change or cancel my order 

At AiméeVogue, we strive to ensure that you are completely satisfied with your order. We understand that sometimes things change, and you may need to modify or cancel an order. Here's what you need to know:

Order Changes & Cancellations:

• Order Modifications: Once an order is placed, we begin processing it as quickly as possible to ensure prompt delivery. Unfortunately, we are unable to modify orders once they have been confirmed and sent for processing.

• Order Cancellations: If you wish to cancel your order, please contact us immediately at infoaimeevogue@gmail.com If your order has not yet been processed or shipped, we will do our best to accommodate your cancellation request. Once the order has been shipped, it can no longer be canceled.

Returns & Exchanges:

If you have missed the cancellation window, we do accept returns and exchanges. You can return or exchange your items within 30 days of receiving your order, provided they are in unused and original condition. Please refer to our Returns & Exchanges policy for more details on how to proceed.

For any issues regarding your order or if you need assistance, don't hesitate to reach out to us. We’re here to help ensure a seamless shopping experience!

 As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

What payment methods do you accept

At AiméeVogue, we strive to offer a seamless shopping experience with secure and flexible payment options. We accept a wide range of payment methods to ensure that all our customers can easily complete their purchases.

Accepted Payment Methods: 

Credit & Debit Cards:

• Visa
• MasterCard
• American Express
• Afterpay
• Shop

1. PayPal:

   • You can securely pay using your PayPal account or with your debit/credit card via PayPal's guest checkout option.

2. Apple Pay:

   • For customers shopping on compatible devices, we offer the convenience of Apple Pay.

3. Google Pay:

   • You can also use Google Pay for a fast and secure payment process.

Security:

We use SSL encryption to ensure that all your payment information is processed securely. Your privacy and security are our top priorities.

If you have any questions about payment options or need assistance with completing your order, please contact our customer service team at shopaimeevogue@gmail.com

 

When will my order be processed

At AiméeVogue, we aim to process your order as quickly as possible to ensure a smooth shopping experience. Here's how our order processing works:

Order Processing Timeline:

1. Order Confirmation: Once you place your order, you will receive an order confirmation email with the details of your purchase. This email confirms that we have received your order.

2. Processing Time:

   • Orders are typically processed within 1-2 business days (Monday to Friday, excluding holidays).
   • If you place an order after our business hours or during weekends or holidays, processing will begin on the next business day.

3. Shipping:

   • After your order is processed, it will be shipped to your address. Shipping time varies depending on your location.
   • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Order Delays:

In rare cases, orders may experience delays due to high demand, stock availability, or external factors such as shipping carrier delays. If there is a delay with your order, you will be notified immediately with an updated delivery timeframe.

If you have any questions or need assistance with your order, please feel free to contact us at shopaimeevogue@gmail.com

What if I don't receive my order

If you haven’t received your order within the expected time frame, we are here to help you resolve the situation quickly. Here's what you should do and what we can do to assist:

Steps to Take if You Haven't Received Your Order:

1. Check Your Tracking Information:

   • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please check the status of your package via the tracking link provided to ensure there are no delivery updates or delays.

2. Confirm Shipping Address:

   • Double-check the shipping address you provided when placing the order to ensure there were no mistakes that might have caused the delivery to be delayed or misdirected.

3. Check with Your Local Post Office or Carrier:

   • In some cases, packages may be held at your local post office or a nearby pickup location. Check with the courier (such as DHL, FedEx, or La Poste) to see if they have any additional information or if your package is awaiting pickup.

4. Allow Extra Time for Delivery:

   • Occasionally, factors such as weather conditions, customs processing, or public holidays can cause shipping delays. Please allow an extra 2-3 business days for your order to arrive before taking further action.

What We Can Do:

If your package is still missing after following the steps above, please contact our customer service team as soon as possible at shopaimeevogue@gmail.com

• We will investigate the issue: Our team will work with the courier to track down your order and provide you with an update on its status.
• Reshipment or Refund: If your package is confirmed lost, we will either reship the items (if available) or issue a full refund for the missing order.

Important Note:

• Please keep in mind that AiméeVogue is not responsible for lost or stolen packages once they are confirmed as delivered by the carrier. However, we will work with you to find a resolution if there are issues during transit.

If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

 

Customs, Taxes, and Duties:

At AiméeVogue, we want to make your shopping experience as smooth as possible. You will not be charged any customs duties, taxes, or import fees on your order, either at checkout or upon delivery.

Key Points:

• No Customs Duties or Taxes: We do not charge any customs duties, taxes, or import fees for international orders. The price you see at checkout is the final price.
• No Border Fees: There are no additional charges at the border when your package arrives in your country.

How It Works:

Once your order is shipped, you will not have to worry about any unexpected costs or fees, and your package will be delivered without any additional charges.

If you have any questions or need more information, feel free to contact us at shopaimeevogue@gmail.com